Cincinnati East OH Reviews

4

2025-09-04T05:34:15.418Z • Google

Our experience began with a positive introduction at a Home & Garden Show. The next step was a visit to our house with a van full of samples by Jay. Very helpful and friendly. We needed a few discussions to finalize everything, but they were very patient, as they knew this was an important decision for us and included a combination of refinished and new oak hardwood, tile and carpeting. We needed to shuffle dates around due to other conflicts, and again, they were very accommodating. The only thing that kept this from being 5 stars is that there were a few issues with the installation, but Amanda (the Manager), ensured we were satisfied, and she made in-person visits daily to make sure things were right. Overall, a very friendly and highly motivated group that made the experience pleasant and successful!

Pete Matson

5

2025-09-02T05:34:29.751Z • Google

Absolutely great service. Team was highly responsive to requests and engaged in making this a quality build.

David Aguiar

5

2025-08-21T05:34:10.157Z • Google

The team at FCI was very knowledgeable and accommodating. They pull some or install up due to the fact that we only had sub floors due to a water loss. There were a few issues with the install, but FCI was very quick to resolve these, and all is now great! I highly recommend them, and plan to use them in the future if the need arises.

Tony Schalk

5

2025-08-19T05:38:34.563Z • Google

We had a runner installed on the stair of our colonial home. They did a great job and it helps our foyer a lot. Katie was great to work with.

Mark Spry

5

2025-08-17T05:38:51.865Z • Google

I'm in a networking group with them and I recommend them all the time. They were very easy to work with. The contractors did a very good job. Overall, I'm very happy.

Chris Savaiano

5

2025-08-17T05:38:51.863Z • Google

Used them a few years back for a commercial glue down carpet. Great selection of patterns, and durable carpets. Getting ready to use them again. Katie is very pleasant and easy to work with.

Milan Dukic

5

2025-08-17T05:38:51.863Z • Google

Katie and Jim were great to work with. Exceeded my expectations on install time quality communication professionalism and yes... Price! Great experience. Will definitely use them for our next project!

Ty Rasnick

5

2025-08-17T05:38:51.862Z • Google

We have used Floor Coverings International multiple times now. We like the quality products they recommend and the fact that Katie makes suggestions of products we didn't even know existed. What we finally chose for our largest job better met our needs with our big dogs than the things we were considering-- and we saved money overall. That impressed us! Katie and staff are very good about communicating and returning calls quickly. Everyone is busy these days, but maintaining communication while a big job is ongoing is so important. In our experience, Katie's contractors show up on time when they say they will-- and when there was a problem, her people were quick to fix it. That is the true test of a vendor's quality-- how they work with you to handle issues. Most recently, we had a rush need to carpet a basement area in lightening fast time to complete the sale of our prior home. Katie and staff came through and got it done. We truly look forward to working with Floor Coverings International on our new home-- lots to do here to update very old flooring! ;-)

Carol M Stephenson

5

2025-08-17T05:38:49.628Z • Google

I referred FCI to a friend who had some water damage to her kitchen floor. Katie was wonderful and really impressed my friend with her professionalism and knowledge of the products she offers. I will definitely be calling FCI when my house is pet free to get new carpet.

Rod Stacy

5

2025-08-17T05:38:49.625Z • Google

Our floor was laid with professionalism and thoughtfulness of our needs and how we wanted everything laid. This is our second dealings with this great company and can't wait to have them for a third!

B J Olding