Cincinnati East OH Reviews

1

2025-05-22T05:34:11.674Z • Yelp

This company just did major damage to our walls and did subpar work. A one week job stretched into 5 weeks. We had them place waterproof laminate throughout the main area of our main floor. Three bedrooms of carpeting. Vinyl in a bathroom and a mudroom. And waterproof laminate in the finished basement. The first crews didn't cover/ tape off appliances or areas as stated in their contract. The whole house from the 14 ft ceilings with 10 ft ledges to the ducts and 6 brand new appliances' vents were coated in flooring dust because they used multiple electric saws inside our house. They dinged and gauged every single wall in every room. Massive amounts of damage to newly professionally painted walls. Some gauges removed layers of paint. There were black hand prints all over the walls. Their lunch garbage thrown on the lawn. The flooring in the basement was installed incorrectly. They left off the protective plastic layer that goes underneath. We have a video camera that points right into the basement door. Otherwise we wouldn't have known until our floor failed - then would've been told that the warranty was voided because it was installed incorrectly. The carpeting crews then did a shabby job and left a big, raised seam down the middle of the master bedroom. Doors not reattached or dragging the carpet. The wrong transition strip was put on the top of the basement landing - the wrong color and a major trip hazard. The carpeting crew then also did further damage to our walls by cleaning and painting on our walls without our permission. The project manager, Nadia, was in charge of the first crews and carpeting crew. We emailed Nadia and the salesman, Jay, the pictures and videos of all the damage to our home and the crappy work that had been done on the flooring. That email was forwarded by Jay to the branch manager, Amanda. Amanda assured us that everything was going to be fixed, the crews were let go and that Nadia was removed as project manager. She promised that a professional crew would fix the flooring, agreed to pay our painter to fix our paint, she would send out a cleaning crew and get our ducts cleaned. She also said she was going to oversee our project. Amanda didn't oversee anything. She didn't come out to our home until 3 hours before the 2nd crew was finished with our floors. She was on our property a total of 19 minutes. All caught on video. Video of her being asked by the 2nd flooring crew about the open hole left in our finished basement floor. It's supposed to have a matching cover. Instead the first crew shoved another pipe into the drain, making it narrower and no one has ever brought the matching floor cover. We still have an open hole in the floor. Also video of her saying she was going to have the flooring removed from our back patio. It's still sitting there. She also didn't even look at the carpet seam in the middle of the room or the damaged walls. The 2nd flooring crew did a better job but now less than two weeks later and the floors are popping in multiple places. The unqualified cleaning crew sent out by Amanda and Iliane then did more damage to our walls. Well, her teenage kids did. She sat in the car nearly the entire time, on her phone. Also all caught on camera. The mom can be heard asking the progress of the kids as they worked 'cleaning' my home and she sat. They didn't clean much but did a lot of damage. The mom used an unapproved cleaner on my floors that can void the warranty and strip my floors. After nearly 5 weeks into a job that was to take 1 week, has damaged our home, delayed our move by a month, delayed putting our other home on the market, cost us a lot more money than the cost of the flooring and ton of stress - we decided it was in our best interest and for the sake of our home to part ways with this company. We just could not trust anyone from this company to be let back into our home to damage it further. They have all proven themselves to be completely incompetent and unable to handle a job of this size. It was agreed that a price reduction was warranted and we were told we would hear from them soon about whether our warranties were still valid. We were also told that the owner had been notified. After three days with no communication we emailed to enquire about the status of our warranty. What we got back from Amanda was a snarky email that reeked of Chapgpt. It also stated that we would not get our reduction in price if I left a negative review or said anything negative on social media. That didn't go over well. We paid the reduced price and you're reading this review. And the damage is condensed here for space, it's worse. The new owner? Never heard from him. I sung their praises in multiple reviews before and now I'll shout from the rooftops what they did to my home and the crappy work they did.

Michelle D.

5

2025-03-30T05:34:16.44Z • HomeAdvisor

Totally professional throughout the process from showing samples and choosing the right flooring all the way through installation and checking in to make sure we are satisfied! They operate as a team and coordinated everything so we had the least disruption to our household and family. Amanda and Nadia managed the full project and were super focused on our needs and happiness. They are the best! We will absolutely use Floor Coverings International again!

Sue A

5

2025-03-23T05:37:58.381Z • HomeAdvisor

5

2025-03-23T05:37:11.717Z • HomeAdvisor

j

5

2025-03-23T05:37:11.715Z • HomeAdvisor

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Pam M

4

2025-03-23T05:36:41.343Z • HomeAdvisor

Good

5

2025-02-19T05:34:12.757Z • Facebook

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Mantetharh Omncanerhh

5

2024-06-08T05:34:12.383Z • HomeAdvisor

Great experience!

Gerard L

5

2024-05-23T05:34:11.201Z • Google

Great experience! Our carpet installer did a wonderful job and we are very happy with the results!

Anna Ross

5

2024-05-15T05:34:12.833Z • Google

Absolutely thrilled with Jose and his team of flooring experts! Their attention to detail and professionalism are unmatched. From the initial consultation to the final installation, every step was handled with care and precision. Highly recommend Jose and his team for anyone looking for top-notch flooring services!

Maria Recondo