Redmond, WA Reviews

5

2025-05-21T05:34:10.096Z • Google

Excellent selections and installation!

Mike Scott

1

2025-05-20T05:34:11.067Z • Yelp

Used Floor Coverings International in Redmond for a large job in March that included: Extending hardware floor up stairs and in hallways Refinishing existing floors Installing carpet Installing painted wainscoting and upgrading the baseboards DO NOT USE THIS COMPANY Here is the list of the good, the bad and the ugly, The good: The carpet installers were good and did a nice job. It would have been even better if the company had suggested ordering a larger piece of carpet along with the foam pad so I could understand the experience I was ordering. The installers did a nice job with the installation of the handrail on the stairs; they came up with an innovative approach to the handrail that takes a jaunt along the wall. The stairs in general look nice MaryAnn who was the project manager was generally good to work with-she helped us with the stain on the hardwood floors The bad: The installers decided to install the wainscoting before they sanded and refinished the flooring, which then caused the installers to use a smaller sander next to the wainscoting which left striations in the flooring, and, left stains on the wainscoting. The installers seemed as though they thought they were finished and the team sort of complained about me complaining about the lack of attention to detail and quality. The owner the company seemed to have a lot of personal emergencies that arose during the job and was not there for the three+ week job. The foreman was barely onsite and didn't give his team the feedback they needed to do the job properly We provided a list of work we wanted done and materials we wanted on the transition points, and floor squeaks we wanted fixed, but that information was never transmitted to the installers. So, the job was not exactly what I wanted when it was completed despite the very high price. The installers were supposed to work from 7:00 a.m. to 7:00 p.m. but never worked those hours; most often they worked from 10 or 11 until late at night. It would have been better if we had laid out the wainscoting together in advance of the installation as I was promised the foreman would do, but that never happened so we made decisions in real time which was not optimal The owner talked me out of the 5.5 inch baseboard that I wanted which was my bad. I went with 4.5 inch baseboard which is too short. MaryAnn seemed to lose track of how much we had already paid and was going to overbill us by almost $10k until I reminded her that we had already paid $10k before the team started the job. The ugly: We rented pods for our belongings and gave the keys to the foreman on the first day they were onsite; the team was going to see if they could fit more belongings in the pod. Somehow, the pods were never relocked at that time. Around the 7th day I noticed the pods were unlocked. When I inquired as to why the pods were not locked the team couldn't come up with an answer as to what happened. We then purchased a second set of locks and locked the pods. Fast forward to today and we are continuing to realize the thousands of dollars of belongings that can't be easily replaced, and the sentimental items that can't ever be replaced, are missing. We are angry and heartbroken that the installers either contributed directly to the loss of our belongings, or indirectly by their carelessness of not locking the pods. When you read the reviews note that the two positive reviews are from employees. If I had to do it over again, and I wish I could, I would not have hired this company. In response to the response from Floor Covering International: If it were true that the lead talked to his team every day and/or was onsite everyday that would be an even worse performance. If he was that in touch with his team why would they have installed the wainscot before sanding and staining the floors? It doesnt make much sense particularly since they didn't protect the wainscot when they sanded and stained the floors. You didn't address that the installers never showed up on time; they showed up 3-4 hours late every day. You didn't address that the transition points are not what I asked for, particularly upstairs as they lead into the bonus room; I asked for carpet at the transition, you didn't address that the squeaks were not fixed, even though you took notes as such during the walkthrough of the house, and the lead never showed up to work out what the design of the wainscot would be before they started the job. I disagree that I asked for lots of changes. But I do find it sad that the team was going to leave the rotting wood in the bathroom and that I had to pay $1000 extra to have that issue fixed; they were going to install new hardwood directly over the rotting wood. If the team had done such a great job than when the owner finally arrived there would have been little to do; instead the team spent two days bringing the work up to standard (based on what could be fixed). I could file a police report for sure,

Andrea D.

1

2025-05-19T05:34:10.848Z • Google

We used Floor Coverings International in Redmond for a large job in March that included: Extending hardware floor up stairs and in hallways Refinishing existing floors Installing carpet Installing painted wainscoting and upgrading the baseboards DO NOT USE THIS COMPANY Here is the list of the good, the bad and the ugly, The good: The carpet installers were good and did a nice job. It would have been even better if the company had suggested ordering a larger piece of carpet along with the foam pad so I could understand the experience I was ordering. The hardwood floor installers did a nice job with the installation of the handrail on the stairs; they came up with an innovative approach to the handrail that takes a jaunt along the wall and in general the stairs look nice. MaryAnn who was the project manager was generally good to work with-she helped us with the stain on the hardwood floors. They found matching stained baseboard that helped with the transition between the family room and the rest of the house which has white baseboards. The bad: The installers did a very poor job with the floor sanding and staining and only fixed the issues after I complained. In general, the installers lacked attention to detail and quality. During the installation ordeal, the owner the company seemed to have a lot of personal emergencies that arose during the job and was not there for the three+ week job. The foreman was barely onsite and didn't give his team the feedback they needed to do the job properly. We provided a list of work we wanted done and materials we wanted on the transition points, and floor squeaks we wanted fixed, but that information was never transmitted to the installers; there was never a list of that the installers were working by so many things were and the results were not exactly what I wanted when it was completed, despite the very high price. The installers were supposed to work from 7:00 a.m. to 7:00 p.m. but never worked those hours; most often they worked from 10 or 11 until late at night. Which was very inconvenient as I had to lock up the house when there were done which sometimes meant staying up to 1:00 or 2:00 in the morning. (Do not give these people your house key. ) It would have been better if we had laid out the wainscoting together in advance of the installation as I was promised the foreman would do, but that never happened so we made design decisions in real time which was not optimal. The owner talked me out of the 5.5 inch baseboard that I wanted which was my bad. I went with 4.5 inch baseboard which is too short. Lastly, MaryAnn seemed to lose track of how much we had already paid and was going to overbill us by almost $10k until I reminded her that we had already paid $10k before the team started the job. They removed the hardwood floor in the upstairs bathroom and the subfloor was clearly deteriorating. They were going to leave the subfloor in place, but when I insisted that the subfloor be replaced, they agreed, but charges us $1000 for replacing subfloor in a very small bathroom. The ugly: We rented pods for our belongings and gave the keys to the foreman on the first day they were onsite; the team was going to see if they could fit more belongings in the pod. Somehow, the pods were never relocked at that time. Around the 7th day I noticed the pods were unlocked. When I inquired as to why the pods were not locked the team couldn't come up with an answer as to what happened. We then purchased a second set of locks and locked the pods. Fast forward to today and we are continuing to realize the thousands of dollars of belongings that can't be easily replaced, and the sentimental items that can't ever be replaced, are missing. We are angry and heartbroken that the installers either contributed directly to the loss of our belongings, or indirectly by their carelessness of not locking the pods. When you read the reviews note that the two positive reviews are from employees. If I had to do it over again, and I wish I could, I would not have hired this company.

Andrea DeGrazia

5

2025-02-14T05:34:13.134Z • Google

I was taking bids for flooring last summer after being ripped off by a contractor who took my money and disappeared (this was a skilled flooring contractor who worked for my trusted friend many times). I interviewed a number of questionable contractors who no-showed, failed to submit written estimates, and or wanted to change the scope of my project. Anthony came in and gave me a honest bid that fit my budget. Project involved removing carpeting in living room, hallway and bedroom and installing oak flooring to match entry and kitchen existing 40 year old flooring, sanding and refinishing existing flooring. Job was done on time and within budget. His staff were courteous and trustworthy (I had to vacate my home for the duration of the project). His team also installed carpeting on my stairway. The finish is lovely and holding up well. They repaired squeaks in subfloor before installing the finished product. They removed and re-installed baseboards and even moved my furniture. We're highly satisfied with the job and would recommend this team.

Barbara Litwin

5

2024-11-17T05:34:18.743Z • Facebook

Anthony and his team are professional, personable, timely and very reasonable!

Amber Combs Trader

5

2024-11-16T05:34:17.874Z • Google

Anthony was a pleasure to work with; work proceeded nicely aside from a hiccup that was due to our setting, not their work. Floor looks very nice; Anthony made adjustments to workplan based on changes we ran across.

Gary Scheider

5

2024-11-07T05:34:15.282Z • Google

Floor Coverings International of Redmond, WA and their incredibly knowledgeable and professional team of Anthony Cross, Mary-Ann, and Manny gave us wonderful five-star service for our floors and home and we are giving them the highest recommendation possible. From start to finish, they were there to answer every question, and gave us a lot of great ideas on ways to make the project better and more beautiful and simple, and provided great value. They gladly took on a fairly complicated project, simplified it, and went above and beyond in every way throughout the completion of the project. And the project was finished ahead of schedule at a very fair and reasonable price. We talked through all of our options, including replacing the floor entirely, which would have been a really good option and we may do that sometime down the road, but eventually settled on replacing and refinishing some of our flooring, which they did impeccably and beautifully. In talking and getting to know the owner of the company, Anthony Cross, he really values his customers and makes them feel as if every option is explored and that the customer picks what they think is best for them. We also found out that Anthony graduated from Stanford University and we’ve never met anyone who has such a vast knowledge of flooring, options, choices, and great ideas. We have gotten a lot of compliments on our floors already, and will definitely refer this company and these true professionals to all of our friends and family, and we will 100% be using them when we replace and/or refinish our floors in the future, thanks so much, we really appreciate it!

J.C.

5

2024-09-01T05:34:16.463Z • Google

Anthony very patiently walked us through the renovation process. We carefully went through the different carpet and wood floor options. He also presented financial options through a credit union that allowed us to go ahead with our floor and stairwell renovation projects. His team was very professional. They were on site before 9am and worked till close to 7pm to get the job done quickly. They even helped move the large furniture around to access the floor areas. The work quality was great. Floor areas that used to creak no longer do. I highly recommend FCI Redmond for home floor renovations.

Nik Toledo

5

2024-07-15T05:34:16.557Z • Google

Highly recommended. Competitive pricing, great selection, trouble free installation, on-time, all aspects of the project professional done.

Indy Crowley

5

2024-07-02T05:34:10.925Z • Google

John Hassebroek